Privacy Policy
At Imnera ("we", "us", "our"), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
1. Information We Collect
When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect the following information:
Personal Information
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely through our payment providers)
- Order history
Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on our website
- Referral sources
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Manage your account
- Send order confirmations and shipping updates
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Send marketing communications (where permitted by law)
- Comply with legal obligations
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on one or more of the following legal grounds:
- Performance of a contract
- Compliance with legal obligations
- Your consent
- Our legitimate business interests
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic.
Cookies help us:
- Remember your preferences
- Maintain shopping cart functionality
- Improve website performance
- Deliver personalized advertisements
You can modify your browser settings to refuse cookies. However, some features of our website may not function properly if cookies are disabled.
5. Shopify
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell products and services to you.
Shopify stores your data on secure servers protected by industry-standard security measures.
For more information, please review Shopify's Privacy Policy:
6. Payment Processing
We accept payments through secure third-party payment providers, including:
- PayPal
- Shopify Payments
- Credit and debit card providers
Payment information is processed directly by these providers and is not stored on our servers.
PayPal
When you choose PayPal as your payment method, certain personal and payment information may be shared with PayPal to process your transaction.
For more information:
7. Marketing Communications
If you subscribe to our newsletter or provide consent, we may send you:
- Promotional offers
- Product updates
- New collection announcements
- Special discounts
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us.
8. Advertising and Analytics
We may use third-party services to help us understand how visitors interact with our website and to improve our marketing efforts.
These services may include:
- Google Analytics
- Google Ads
- Meta (Facebook and Instagram) Pixel
These services may collect information about your browsing behavior through cookies and similar technologies.
Google Analytics
To learn more about how Google uses data:
Meta (Facebook & Instagram)
To learn more about Meta's privacy practices:
9. Sharing of Information
We may share your information with trusted third parties only when necessary to:
- Process payments
- Deliver orders
- Provide customer support
- Comply with legal obligations
- Prevent fraud and security threats
We do not sell your personal information to third parties.
10. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Meet legal, tax, and accounting requirements
- Resolve disputes
- Enforce our agreements
When personal data is no longer required, it is securely deleted or anonymized.
11. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
To exercise these rights, please contact us using the information below.
12. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Our website uses SSL encryption to protect data transmitted between your browser and our servers.
13. Children's Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
14. International Data Transfers
Your information may be processed and stored in countries outside your country of residence, including countries that may have different data protection laws.
Where required, we implement appropriate safeguards to protect your personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.
Any updates will be posted on this page with a revised "Last Updated" date.
16. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Imnera
info@shopimnera.com
By using our website, you acknowledge that you have read and understood this Privacy Policy.